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Terms and Conditions

Your Seasonz itinerary and quote is to be read in conjunction with, and is subject to, the Seasonz booking conditions as detailed here:

Prices

Prices are quoted in New Zealand dollars and include GST (15%). Except where specified the price does not include internationals airfares, domestic airfares, cost of obtaining a passport or visa, baggage charges, personal insurances, meals or sightseeing other than as indicated in the itinerary, optional activities stated in the itinerary, beverages not otherwise stated in the itinerary, laundry facilities, communication costs and personal items.

Airfare, accommodation and other supplier charges are subject to change without prior notice, even though your arrangements have been confirmed by us. Whilst we attempt to negotiate fixed supplier prices, such changes are beyond our control (e.g. airline taxes).

We also reserve the right to increase the itinerary price to reflect fluctuations in exchange rates.

 Payment

To secure your itinerary we require an initial non-refundable booking confirmation fee.

Payment of the travel invoice is due no later than 91 days prior to the date of arrival in New Zealand. When setting the travel invoice, the payment will be reduced by the amount of the booking confirmation fee provided payment is made no later than 91 days prior to the date of arrival in New Zealand.

Where a booking is made within 91 days of commencement of travel, the total trip cost is required at the time of booking. A travel invoice will be issued and will be immediately payable.

Failure to make payment on, or before, the due date will result in an automatic cancellation of your booking.

For all travel between 15 December 2017 – 04 January 2018 (inclusive) the following applies:

To secure your itinerary we require an initial non-refundable booking confirmation fee.

 Balance Payment of the travel invoice is due no later than 14 August 2017. When setting the travel invoice, the payment will be reduced by the amount of the booking confirmation fee, provided payment is made no later than 14 August 2017.

 Where a booking is made after 14 August 2017 of commencement of travel, the total trip cost is required at the time of booking. A travel invoice will be issued and will be immediately payable.

 Failure to make payment on, or before, the due date will result in an automatic cancellation of your booking.

Form of Payment

Payments can be made either by direct deposit or by credit card. Our preference is for direct deposit. Payments made by direct deposit should be made to:

 Account Name:             Seasonz Travel

Address:                         PO Box 91000, Victoria Street West, Auckland 1142

Bank:                               ASB Business Banking

Bank Address:               19 Hargreaves Street, Ponsonby, Auckland

Account #:                      12-32090251496-00

Swift Code:                     ASBBNZ2A

 Payments are to be made in New Zealand dollars, unless agreed otherwise.

Amendments & Cancellations

All amendments and cancellations must be advised I writing as soon as possible. We will make every effort to accommodate any requested amendments to your itinerary, but we reserve the right to recover any additional costs and charges arising through changes of travel dates, accommodation upgrades or other components of your itinerary. From receipt of deposit, the following cancellation schedule will apply:

Cancellations must be advised in writing and the following cancellations terms apply:

  •  Received outside 91 days prior to date of travel; client will forfeit their booking confirmation fee.
  •  Received 91 to 45 days prior to date of travel: client will forfeit their booking confirmation fee & 100% of accommodation costs.
  •  Received within 44 days of travel: client will forfeit 100 % of itinerary cost

 For all travel between 15 December 2017 – 04 January 2018 (inclusive) the following applies:

Cancellations must be advised in writing and the following cancellations terms apply:

  •  Received before 14 August 2017; client will forfeit their booking confirmation fee.
  •  From 14 August 2017: client will forfeit their booking confirmation fee & 100% of accommodation costs.
  •  Received within 44 days of travel: client will forfeit 100 % of itinerary cost

Health & Passport Information

You will need a current government issued passport to travel to New Zealand. There are no compulsory health formalities for New Zealand. It is your responsibility to check your passport Is valid and to obtain any necessary visas or entry permits. We cannot accept responsibility for any delays or expense incurred through irregularities in your travel documents.

Travel Insurance

Unexpected situations can arise before or during your holiday so we recommend that you take out travel insurance to cover (without limitation):

Loss of money through cancellation or deferment due to unforeseen circumstances; loss or damage to personal baggage and loss of money and other valuables; medical expenses;

  • Additional expenses to cover accommodation and repatriation costs to your home country should the trip need to be extended or curtailed due to illness while in New Zealand,

  • Or due to the need to return home because of an unexpected death or illness of a close relative;

  • Non-refundable elements of your travel and itinerary.

Accommodation

Bonds or credit card imprints may be required by accommodation suppliers, where they are providing a telephone, mini-bar and/or other facilities. These are usually requested at the time of check-in. All such costs will be your responsibility.

Guest Behaviour

We reserve the right in our absolute discretion to terminate your holiday if your behaviour is likely, in our opinion or that of your representatives or suppliers, to cause distress, damage, annoyance or danger to our employees or to any third party or their property.

Complaints

If you have a complaint during your holiday, you must notify your designated Seasonz Account Manager immediately and they will do their best to resolve the problem. Should it not be possible to resolve your complaint on the spot and you wish to write to us after your holiday, this must be done no later than 28 days after your return. Full details should be provided and an investigation will then be made. We aim to settle all complaints amicably. 

Privacy

Seasonz will not disclose any personal information to any other party without your consent, except to relevant suppliers, related entities or advisors of Seasonz or where Seasonz is otherwise required by law to do so. You may access your personal information on written request to Seasonz.

Map, Photographs & Marketing Material

Maps, photographs and all marketing material including brochures, flyers etc. are shown for general information and may not necessarily reflect actual routings, locations or services provided. Photographs show places in the geographic areas, but may not be included in the holiday. Hotel room photographs / descriptions are representative only; actual rooms occupied may vary in décor and inclusions from those shown.  Many images are supplied courtesy of tourist bureaus, hotels and tour operators.

Our Liability

We  use our best endeavors to select reputable and competent suppliers but will not be liable for any loss, damage or claim arising from acts, defaults or omissions outside of the control of  Seasonz, its employees and agents, or for any cause independent of human control. This includes (but  is not limited to) loss or damage which arises directly  or indirectly  from any act of God, weather disruptions, dangers incidental to the sea, fire, breakdown in machinery or equipment, acts of Government or other authorities, wars whether declared or not, terrorism, hostilities, civil disturbances, strikes, riots, deaths, pilferage, epidemics,  pandemics, quarantines or medical or customs regulations.

To the extent permitted by law, Seasonz excludes all liability for any loss or damage whatsoever (including but not limited to physical and psychological injury, and loss or damage to property whatever nature) that may arise in any way in connection with the offer or supply of goods and services through Seasonz or any third party, or in connection with the supply of such goods or services. Where Seasonz is liable, its liability will be limited as determined by Seasonz to the re-supply or payment of the cost of re-supplying the relevant goods or services.

We will endeavour to provide the most suitable travel arrangements to meet the particular requirements you make known to us. However, travel is an individual experience, and your preferences and opinions may vary from our own; accordingly, we cannot take responsibility for your personal satisfaction.

We  reserve  the  right  to  withdraw  a tour  or any part  of it,  or alter  an itinerary  as deemed necessary  due  to  weather,  issues of safety, unforeseen  circumstances  or circumstances  outside our control, and will not be liable in any such event. Any additional costs incurred due to airline flight or charter boat delays or cancellations due to weather or circumstances beyond our control will be to your account.

 Law of Contract

These booking conditions are governed by the laws of New Zealand and any action arising under them or in any way connected with the itinerary may be brought only in a court in New Zealand.

Contact

Contact Seasonz Travel Limited, P O Box 91000, Victoria St West, Auckland 1142, New Zealand, PH +64 9 360 8461, fax +64 9 361 3710, web www.seasonz.co.nz.