Thank you for engaging Seasonz Travel Ltd to assist with your travel planning.
Seasonz Travel was established in 2003 and has long been regarded as New Zealand’s leading Inbound Travel Operator (ITO).
Over this time, we have established an unparalleled reputation based on trust, stability, creative itinerary design and unsurpassed supplier relationships both here in New Zealand and throughout the South Pacific.
By engaging Seasonz we provide you with access to our highly skilled team of travel planners and our supplier relationships.
As specialists in designing seamless and memorable journeys, we are committed to providing you with confidence and peace of mind throughout the planning process. The terms and conditions below are intended to ensure clarity and protection for all parties.
Please read and understand these terms and should you have any question please do not hesitate to ask your assigned travel designer.
Your Seasonz Team
Your Seasonz itinerary and quotation should be read in conjunction with, and is subject to, the Seasonz Booking Conditions outlined in this document.
• Prices
Prices are quoted in New Zealand dollars and include GST (15%) unless indicated otherwise.
Except where specified the price quoted does not include international airfares, domestic airfares, cost of obtaining a passport or visa, baggage charges, personal insurances, meals or sightseeing other than as indicated in the itinerary, optional activities stated in the itinerary, beverages not otherwise stated in the itinerary, laundry facilities, communication costs and personal items.
Airfare, accommodation and other supplier charges are subject to change without prior notice, even though your arrangements have been confirmed by us. Whilst we attempt to negotiate fixed supplier prices, such changes are beyond our control (e.g. airline taxes).
We also reserve the right to increase the itinerary price to reflect fluctuations in exchange rates.
• Payment
To secure your itinerary we require an initial non-refundable deposit. The balance payment is due as per the below terms unless specified otherwise. When settling the balance invoice, the payment will be reduced by the amount of the deposit.
All year except any travel between 15 December 2026 - 10 January 2027 & 15 December 2027 - 10 January 2028
Balance payment is due no later than 91 days prior to the date of arrival in New Zealand. Where a booking is made within 91 days of commencement of travel, the total trip cost is required at the time of booking. A travel invoice will be issued and will be payable immediately.
All travel between 15 December 2026 - 10 January 2027
Balance payment is due no later than 14 July 2026. Where a booking is made after 14 July 2026, the total trip cost is required at the time of booking. A travel invoice will be issued and will be immediately payable.
All travel between 15 December 2027 – 10 January 2028
Balance payment is due no later than 14 July 2027. Where a booking is made after 14 July 2027, the total trip cost is required at the time of booking. A travel invoice will be issued and will be immediately payable.
Failure to make payment on, or before, the due date will result in an automatic cancellation of your booking.
• Form of payment
Payments can be made either by direct deposit or by credit card. Our preference is for direct deposit. Payments made by direct deposit should be made to:
Account Name: Seasonz Travel Ltd
Address: PO Box 91000, Victoria Street West, Auckland 1142
Bank: ASB Business Banking
Bank Address: 12 Jellicoe Street, Wynyard Quarter, Auckland 1010
Account #: 12-3209-0251496-00
Swift Code: ASBBNZ2A
Payments are to be made in New Zealand dollars, unless agreed otherwise.
• Cancellations
All cancellations must be advised in writing as soon as possible. We reserve the right to recover any additional costs and charges arising through cancellations of your itinerary.
From receipt of deposit, the following cancellation schedule will apply unless specified otherwise:
All year except any travel between 15 December 2026 - 10 January 2027 & 15 December 2027 – 10 January 2028
Received outside 91 days prior to date of travel: client will forfeit the deposit together with any prepaid supplier charges that are unable to be recovered.
Received 91 to 47 days prior to date of travel: client will forfeit their deposit & 100% of accommodation cost.
Received within 46 days of travel: client will forfeit 100% of itinerary cost.
All travel between 15 December 2026 - 10 January 2027
Received before 14 July 2026: client will forfeit the deposit together with any prepaid supplier charges that are unable to be recovered.
From 14 July 2026: client will forfeit their deposit & 100% of accommodation cost.
Received within 46 days of travel: client will forfeit 100% of itinerary cost.
All travel between 15 December 2027 – 10 January 2028
Received before 14 July 2027: client will forfeit the deposit together with any prepaid supplier charges that are unable to be recovered.
From 14 July 2027: client will forfeit their deposit & 100% of accommodation cost.
Received within 46 days of travel: client will forfeit 100% of itinerary cost.
• Government Restrictions and Force Majeure
Where travel is disrupted, restricted, delayed or prevented due to government actions, border restrictions, quarantine requirements, public health measures, natural disasters, civil emergencies, epidemics, pandemics, or other circumstances beyond Seasonz's reasonable control, the standard cancellation terms outlined above shall apply.
To the extent that Seasonz is able to recover any credits, refunds or future travel credits from suppliers, these will be passed on to the client, less any applicable Seasonz cancellation, amendment or administrative fees..
• Entry Regulations and Electronic Travel Authority (ETA)
All visitors from a visa waiver country (this includes countries like the United States), all travellers travelling through New Zealand from a transit visa waiver country, as well as all cruise ship passengers (regardless of nationality) and all permanent residents of Australia require an Electronic Travel Authority (ETA). Travellers can request their ETA via the ETA mobile app or the Immigration NZ website (https://www.immigration.govt.nz/new-zealand-visas/apply-for-a-visa/about-visa/nzeta). The app is fast and easy to use and offers greater data accuracy, making it the preferred option. We recommend visitors and transit passengers request their ETA well in advance of travel. Please allow at least 72 hours for processing. Travellers who arrive at their port of departure without an ETA will still be able to request an ETA at this time; however, if the ETA request cannot be processed in time, or the ETA request is declined, the passenger will be denied boarding.
Citizens of other countries should check with their local New Zealand embassy as entry requirements can vary.
While there are generally no compulsory health formalities in New Zealand, you must comply with any mandatory health checks or quarantine requirements applicable at the time of your arrival, and you should take into account any such requirements when advising your planned travel dates.
• Accommodation
Bonds or credit card imprints may be required by accommodation suppliers, where they are providing a telephone, mini-bar and/or other facilities. These are usually requested at the time of check-in. All such costs will be your responsibility.
• Guest Behaviour
We reserve the right in our absolute discretion to terminate your holiday if your behaviour is likely, in our opinion or that of our representatives or suppliers, to cause distress, damage, annoyance or danger to our employees or to any third party or their property.
• Complaints
If you have a complaint during your holiday, you must notify your designated Seasonz Travel Designer immediately and they will do their best to resolve the problem. Should it not be possible to resolve your complaint on the spot and you wish to write to us after your holiday, this must be done no later than 28 days after your return. Full details should be provided, and an investigation will then be made. We aim to settle all complaints amicably.
• Privacy
Seasonz will not disclose any personal information to any other party without your consent, except to relevant suppliers, related entities or advisors of Seasonz or where Seasonz is otherwise required by law to do so. You may access your personal information on written request to Seasonz.
• Maps, Photographs and Marketing Material
Maps, photographs and all marketing material including brochures, flyers etc. are shown for general information and may not necessarily reflect actual routings, locations or services provided. Photographs show places in the geographic areas but may not be included in the holiday. Hotel room photographs / descriptions are representative only; actual rooms occupied may vary in décor and inclusions from those shown. Many images are supplied courtesy of tourist bureaus, hotels and tour operators.
• Our Liability
We use our best endeavours to select reputable and competent suppliers but will not be liable for any loss, damage or claim arising from acts, defaults or omissions outside of the control of Seasonz, its employees and agents, or for any cause independent of human control. This includes (but is not limited to) the inability to recover deposits or other amounts paid to suppliers who are no longer able to supply contracted goods or services or loss or damage which arises directly or indirectly from any act of God, weather disruptions, dangers incidental to the sea, fire, breakdown in machinery or equipment, acts of Government or other authorities, wars whether declared or not, terrorism, hostilities, civil disturbances, strikes, riots, deaths, pilferage, epidemics, pandemics, quarantines or medical or customs regulations, or other similar circumstances.
To the maximum extent permitted by law, Seasonz excludes all liability for any loss or damage whatsoever (including but not limited to physical and psychological injury, and loss or damage to property whatever nature) that may arise in any way in connection with the offer or supply of goods and services through Seasonz or any third party, or in connection with the supply of such goods or services, including, without limitation, the inability to recover deposits or other amounts paid to suppliers who are no longer able to supply contracted goods or services. Where Seasonz is liable, its liability will be limited as determined by Seasonz to the re-supply or payment of the cost of re-supplying the relevant goods or services.
We will endeavour to provide the most suitable travel arrangements to meet the particular requirements you make known to us. However, travel is an individual experience, and your preferences and opinions may vary from our own; accordingly, we cannot take responsibility for your personal satisfaction.
We reserve the right to withdraw a tour or any part of it, or alter an itinerary as deemed necessary due to weather, issues of safety, unforeseen circumstances, or circumstances outside our control, and will not be liable in any such event. Any additional costs incurred due to airline flight or charter boat delays or cancellations due to weather or inability of suppliers to provide contracted goods or services or circumstances beyond our control will be to your account.
• Group Bookings
Special conditions may apply for Group Bookings (4 rooms or more), Bookings of the Owner's Cottages and Exclusive Use Bookings. We will provide separate terms and conditions in these instances.
• Law of Contract
These booking conditions are governed by the laws of New Zealand and any action arising under them or in any way connected with the itinerary may be brought only in a court in New Zealand.
• Travel Insurance
Travel insurance is essential. We strongly recommend clients take out comprehensive travel insurance to cover (without limitation):
- Loss of money through cancellation or deferment due to unforeseen circumstances; loss or damage to personal baggage and loss of money and other valuables; medical expenses;
- Additional expenses to cover accommodation and repatriation costs to your home country should the trip need to be extended or curtailed due to illness while in New Zealand,
- Or due to the need to return home because of an unexpected death or illness of a close relative;
- Non-refundable elements of your travel and itinerary.
- Amendment/Postponement Fees
Seasonz would be delighted to offer a suitable travel insurance package. Please contact your travel designer for details.
• Contact
Contact Seasonz Travel Limited, P O Box 91000, Victoria St West, Auckland 1142, New Zealand,
Phone +64 9 360 8461, Fax +64 9 361 3710, Web www.seasonz.co.nz