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Terms and Conditions

Thank you for engaging Seasonz Travel Ltd to assist with your travel planning.

 

Seasonz Travel was established in 2003 and has long been regarded as New Zealand’s leading Inbound Travel Operator (ITO).

 

Over this time, we have established an unparalleled reputation based on trust, stability, creative itinerary design, and unsurpassed supplier relationships both here in New Zealand and throughout the South Pacific.

 

By engaging Seasonz we provide you with access to our highly skilled team of travel planners and our supplier relationships.

 

Amidst the unprecedented impact of Coronavirus, we want to provide you with the comfort and security of planning an incredible journey to our magical part of the world. The terms and conditions below are designed for your protection and of course ours.

 

Please read and understand these terms and should you have any question please do not hesitate to ask your assigned travel designer.

 

Your Seasonz Team

 

 

Your Seasonz itinerary and quote is to be read in conjunction with, and is subject to, the Seasonz booking conditions as detailed in this document.

 

PRICES
Prices are quoted in New Zealand dollars and include GST (15%) unless indicated otherwise.

Except where specified the price quoted does not include international airfares, domestic airfares, cost of obtaining a passport or visa, baggage charges, personal insurances, meals or sightseeing other than as indicated in the itinerary, optional activities stated in the itinerary, beverages not otherwise stated in the itinerary, laundry facilities, communication costs and personal items.

 

Airfare, accommodation and other supplier charges are subject to change without prior notice, even though your arrangements have been confirmed by us. Whilst we attempt to negotiate fixed supplier prices, such changes are beyond our control (e.g. airline taxes).

 

We also reserve the right to increase the itinerary price to reflect fluctuations in exchange rates.

 

PAYMENT
To secure your itinerary we require an initial non-refundable deposit. The balance payment is due as per the below terms. When settling the balance invoice, the payment will be reduced by the amount of the deposit.

 

All year except any travel between 15 December – 06 January and 15 December – 06 January

Balance payment is due no later than 91 days prior to the date of arrival in New Zealand. Where a booking is made within 91 days of commencement of travel, the total trip cost is required at the time of booking. A travel invoice will be issued and will be payable immediately.

 

All travel between 15 December – 06 January

Balance payment is due no later than 14 August. Where a booking is made after 14 August, the total trip cost is required at the time of booking. A travel invoice will be issued and will be immediately payable.

 

All travel between 15 December – 06 January

Balance payment is due no later than 14 August. Where a booking is made after 14 August, the total trip cost is required at the time of booking. A travel invoice will be issued and will be immediately payable.

 

Failure to make payment on, or before, the due date will result in an automatic cancellation of your booking.

 

FORM OF PAYMENT
Payments can be made either by direct deposit or by credit card. Our preference is for direct deposit. Payments made by direct deposit should be made to:

 

Account Name: Seasonz Travel Ltd

Address: PO Box 91000, Victoria Street West, Auckland 1142

Bank: ASB Business Banking

Bank Address: 12 Jellicoe Street, Wynyard Quarter, Auckland 1010

Account #: 12-3209-0251496-00

Swift Code: ASBBNZ2A

 

Payments are to be made in New Zealand dollars, unless agreed otherwise.

 

AMENDMENTS

All amendments must be advised in writing as soon as possible. We will make every effort to accommodate any requested amendments to your itinerary, but we cannot guarantee any requested amendments and we reserve the right to recover any additional costs and charges arising through changes of travel dates, accommodation upgrades or other components of your itinerary.

 

From receipt of deposit, the following amendment terms will apply:

 

Where a client has paid a deposit and yet to pay the final balance:

Seasonz will assist where possible subject to Terms and Conditions of suppliers plus a 5% fee to amend dates once within 12 months of the original travel dates. The deposit will be held on file and transferred to the new confirmed dates. Travellers will be responsible for any increase due to seasonal differences in cost.

 

Where a client has paid the final balance:

Seasonz will assist where possible subject to Terms and Conditions of suppliers plus a 10% fee to amend dates once within 12 months of their original travel dates. The remaining balance will be held on file and transferred to the new confirmed dates. Travellers will be responsible for any increase due to seasonal differences in cost.

 

CANCELLATIONS

All cancellations must be advised in writing as soon as possible. We reserve the right to recover any additional costs and charges arising through cancellations of your itinerary.

 

From receipt of deposit, the following cancellation schedule will apply:

 

All year except any travel between 15 December – 06 January and 15 December – 06 January

Received outside 91 days prior to date of travel: client will forfeit the deposit together with any prepaid supplier charges that are unable to be recovered.

Received 91 to 47 days prior to date of travel: client will forfeit their deposit and 100% of accommodation cost.

Received within 46 days of travel: client will forfeit 100% of itinerary cost.

 

All travel between 15 December – 06 January

Received before 14 August: client will forfeit the deposit together with any prepaid supplier charges that are unable to be recovered.

From 15 August: client will forfeit their deposit and 100% of accommodation cost.

Received within 46 days of travel: client will forfeit 100% of itinerary cost.

 

All travel between 15 December – 06 January

Received before 14 August: client will forfeit the deposit together with any prepaid supplier charges that are unable to be recovered.

From 15 August: client will forfeit their deposit and 100% of accommodation cost.

Received within 46 days of travel: client will forfeit 100% of itinerary cost.

 

CANCELLATIONS DUE TO COVID-19

All cancellations must be advised in writing as soon as possible.

For all cancellations due to travel restrictions, self-isolation requirements or any other Government Restrictions due to Covid-19, the client will forfeit 10% of their total itinerary cost together with any supplier charges that are unable to be recovered. At the time of booking we will advise the date by which we need to be notified for these cancellations, after this date we will then enter the standard cancellation policies with the operators.

After this date, the client will still forfeit 10% of their total itinerary cost together with any supplier charges that are unable to be recovered and we will adhere to all individual supplier terms and conditions in these instances.

 

VACCINATIONS REQUIRED FOR NON-NEW ZEALAND CITIZENS

If you are not a New Zealand citizen, you need to be vaccinated for COVID-19 before flying to New Zealand from 1 November 2021. New Zealand permanent residents and temporary visa holders are not New Zealand citizens, and so need to be vaccinated before travel.

You need to be fully vaccinated. This means you need to have had a full course of any of the 22 COVID-19 vaccines that have been approved by a government or approval authority. You need to have had the last dose at least 14 days before you arrive in New Zealand.

You do not need evidence of a vaccination if you:

- Are a New Zealand citizen (New Zealand permanent residents and temporary visa holders are not New Zealand citizens)

- Are aged under 17 years, or

- Cannot be vaccinated for medical reasons

 

ENTRY REGULATIONS AND ELECTRONIC TRAVEL AUTHORITY (ETA)

All visitors from a visa waiver country (this includes countries like the Unites States), all travellers traveling through New Zealand from a transit visa waiver country, as well as all cruise ship passengers (regardless of nationality) and all permanent residents of Australia require an Electronic Travel Authority (ETA). Travellers can request their ETA via the ETA mobile app or the Immigration NZ website (https://www.immigration.govt.nz/new-zealand-visas/apply-for-a-visa/about-visa/nzeta). The app is fast and easy to use and offers greater data accuracy, making it the preferred option. We recommend visitors and transit passengers request their ETA well in advance of travel. Please allow at least 72 hours for processing. Travellers who arrive at their port of departure without an ETA will still be able to request an ETA at this time; however, if the ETA request cannot be processed in time, or the ETA request is declined, the passenger will be denied boarding.

Citizens of other countries should check with their local New Zealand embassy as entry requirements can vary.

 

While there are generally no compulsory health formalities in New Zealand, you must comply with any mandatory health checks or quarantine requirements applicable at the time of your arrival, and you should take into account any such requirements when advising your planned travel dates

 

ACCOMMODATION

Bonds or credit card imprints may be required by accommodation suppliers, where they are providing a telephone, mini-bar and/or other facilities. These are usually requested at the time of check-in. All such costs will be your responsibility.

 

GUEST BEHAVIOUR

We reserve the right in our absolute discretion to terminate your holiday if your behaviour is likely, in our opinion or that of our representatives or suppliers, to cause distress, damage, annoyance or danger to our employees or to any third party or their property.


COMPLAINTS

If you have a complaint during your holiday, you must notify your designated Seasonz Account Manager immediately and they will do their best to resolve the problem. Should it not be possible to resolve your complaint on the spot and you wish to write to us after your holiday, this must be done no later than 28 days after your return. Full details should be provided, and an investigation will then be made. We aim to settle all complaints amicably.

 

PRIVACY

Seasonz will not disclose any personal information to any other party without your consent, except to relevant suppliers, related entities or advisors of Seasonz or where Seasonz is otherwise required by law to do so. You may access your personal information on written request to Seasonz.

 

MAPS, PHOTOGRAPHS AND MARKETING MATERIAL

Maps, photographs and all marketing material including brochures, flyers etc. are shown for general information and may not necessarily reflect actual routings, locations or services provided. Photographs show places in the geographic areas but may not be included in the holiday. Hotel room photographs/descriptions are representative only; actual rooms occupied may vary in décor and inclusions from those shown.  Many images are supplied courtesy of tourist bureaus, hotels and tour operators.

 

OUR LIABILITY

We use our best endeavours to select reputable and competent suppliers but will not be liable for any loss, damage or claim arising from acts, defaults or omissions outside of the control of Seasonz, its employees and agents, or for any cause independent of human control. This includes (but is not limited to) the inability to recover deposits or other amounts paid to suppliers who are no longer able to supply contracted goods or services or  loss or damage which arises directly or indirectly from any act of God, weather disruptions, dangers incidental to the sea, fire, breakdown in machinery or equipment, acts of Government or other authorities, wars whether declared or not, terrorism, hostilities, civil disturbances, strikes, riots, deaths, pilferage, epidemics, pandemics, quarantines or medical or customs regulations, or other similar circumstances.

 

To the maximum extent permitted by law, Seasonz excludes all liability for any loss or damage whatsoever (including but not limited to physical and psychological injury, and loss or damage to property whatever nature) that may arise in any way in connection with the offer or supply of goods and services through Seasonz or any third party, or in connection with the supply of such goods or services, including, without limitation, the inability to recover deposits or other amounts paid to suppliers who are no longer able to supply contracted goods or services.  Where Seasonz is liable, its liability will be limited as determined by Seasonz to the re-supply or payment of the cost of re-supplying the relevant goods or services.

 

We will endeavour to provide the most suitable travel arrangements to meet the particular requirements you make known to us. However, travel is an individual experience, and your preferences and opinions may vary from our own; accordingly, we cannot take responsibility for your personal satisfaction.

 

We reserve the right to withdraw a tour or any part of it, or alter an itinerary as deemed necessary due to weather, issues of safety, unforeseen circumstances or circumstances outside our control, and will not be liable in any such event. Any additional costs incurred due to airline flight or charter boat delays or cancellations due to weather or inability of suppliers to provide contracted goods or services or circumstances beyond our control will be to your account.

 

GROUP BOOKINGS

Special conditions may apply for Group Bookings (4 rooms or more), Bookings of the Owner's Cottages and Exclusive Use Bookings. We will provide separate terms and conditions in these instances.

 

LAW OF CONTRACT

These booking conditions are governed by the laws of New Zealand and any action arising under them or in any way connected with the itinerary may be brought only in a court in New Zealand.

 

TRAVEL INSURANCE

Travel insurance is essential. We strongly recommend clients take out comprehensive travel insurance to cover (without limitation):

 

  • Loss of money through cancellation or deferment due to unforeseen circumstances; loss or damage to personal baggage and loss of money and other valuables; medical expenses;
  • Additional expenses to cover accommodation and repatriation costs to your home country should the trip need to be extended or curtailed due to illness while in New Zealand,
  • Or due to the need to return home because of an unexpected death or illness of a close relative;
  • Non-refundable elements of your travel and itinerary.

 

Seasonz would be delighted to offer a suitable travel insurance package. Please contact your travel designer for details.

 

CONTACT
Seasonz Travel Limited, P O Box 91000, Victoria St West, Auckland 1142, New Zealand,
Phone +64 9 360 8461
Fax +64 9 361 3710
Email [email protected] 
Web www.seasonz.co.nz